1 Introduction
bv99 is one of Bangladesh's most trusted online Sports Betting and Live Casino platforms. We believe your privacy is a fundamental right, and protecting it is our core responsibility. This Privacy Policy ("Policy") explains how bv99 collects, uses, stores, and protects your personal information.
This policy applies to bv99's website (bv99.bar) and mobile app users. By using our platform, you confirm that you have read and fully agreed to this policy.
We comply with international data protection regulations and are fully committed to safeguarding your privacy. If any part of this policy is unclear or you have questions, our support team is always ready to help.
2 What Information We Collect
bv99 We only collect information necessary to operate our services — nothing more. Below is a detailed breakdown of the data we collect.
| Type of Information | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID | Age & Identity Verification |
| Contact Information | Email, mobile number | Account Management & Notifications |
| Financial Information | BKash/Nagad number, transaction history | Payment Processing |
| Device Information | IP address, browser, operating system | Security & Fraud Prevention |
| Usage Data | Betting history, preferred games, session duration | Improving Service Quality |
| Cookies Information | Session Cookies, Preference Cookies | Improving User Experience |
We collect information directly from you when you register, complete a transaction, or contact us. Technical data is also collected automatically to help maintain platform security.
3 How Your Information Is Used
bv99 Your data is used only for specified purposes. We never use your information beyond what we have disclosed.
- Account Management: For registration, login, password recovery, and identity verification.
- Transaction Processing: For processing deposits, withdrawals, and bonus payments.
- Customer Support: To help resolve your complaints or queries.
- Security assurance: To prevent fraud, money laundering, and suspicious activity.
- Service Improvement: To improve platform performance and enhance the user experience.
- Legal Obligations: To meet regulatory compliance requirements.
- Promotional Communications: Used solely to send you offers and updates with your consent.
4 Cookies Policy
bv99 Various types of cookies are used on the website and app. Cookies are small data files stored on your device that help the platform remember your preferences and session information.
We use three types of cookies —
- Essential Cookies: Required to maintain login sessions, verify security, and support core platform functionality. Disabling these may cause the website to not function properly.
- Performance Cookies: Used to analyze user behavior and improve platform speed and performance.
- Preference Cookies: Stores language preferences, theme settings, and other personalized configurations.
Most browsers allow you to manage cookie settings. However, disabling essential cookies may prevent some features from working properly. We do not use third-party tracking cookies.
5 Data Sharing & Disclosure
bv99 Your personal data is never sold. We do not share it with third parties except in the limited circumstances below —
- Payment Provider: Minimal information is shared to process transactions via bKash, Nagad, Rocket, or bank transfer.
- Identity Verification Service: With licensed verification services for the KYC (Know Your Customer) process.
- Legal Obligations: Upon a valid court order or lawful request from a regulatory authority.
- Fraud Prevention: With relevant authorities to prevent money laundering or other illegal activities.
- Business Changes: In the event of a company merger or sale, in which case you will be notified in advance.
All third parties with whom we share data are contractually bound to uphold our privacy standards and may only use your information for the specified purpose.
6 Data Security Measures
bv99 Industry-leading technology is used to protect your data. Our security framework operates across multiple layers —
SSL Encryption
All data transfers are secured with 256-bit SSL encryption.
Two-Step Verification
Secure your account with two-factor authentication.
Secure Servers
All data is stored in an encrypted database.
Access Control
Only authorized personnel can access data on a need-to-know basis.
Real-Time Monitoring
Suspicious activity is detected and flagged automatically.
Regular Audits
Regular security audits conducted by independent security experts.
Please note that no information transmitted over the internet is 100% secure. It is your responsibility to keep your password safe and avoid logging in from unfamiliar devices.
7 Your Rights
bv99Every registered member of bv99 has the following rights regarding their own data —
Right to Access
You can request to see all the information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data under certain conditions.
Right to Restrict Processing
You may request that we restrict the use of your data in certain circumstances.
Right to Data Portability
You may request a copy of your data or ask for it to be transferred elsewhere.
Right to Object
You may object to the use of your data for marketing or other specific purposes.
To exercise any of your rights, please contact our support team. We aim to respond to your request within 30 days.
8 Data Retention Period
bv99 Your data is retained for as long as necessary to provide our services. However, the following retention periods apply due to specific legal requirements —
- Account Information: For the duration your account is active, and for 5 years after closure.
- Transaction Records: A minimum of 5 years, in accordance with financial regulatory requirements.
- Customer Service Log: 12 months for security purposes.
- Cookies Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
- Marketing Consent Records: Retained for 3 years as evidence even after consent is withdrawn.
Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.
9 Children's Privacy
bv99 An 18+ platform. We do not knowingly collect information from anyone under the age of 18. Age is verified at registration, and accounts for minors are not activated.
If you believe a minor's data has entered our system, please notify our support team immediately. We will promptly delete the relevant data and close the account.
10 Policy Updates
bv99 This privacy policy may be updated as needed. Depending on the nature and significance of the changes, we will notify you in the following ways —
- Minor Changes: Via a notice on the website and by updating the "Last Updated" date on this page.
- Major Changes: Notifications will be sent directly to your registered email.
- Minor Changes: Fresh consent will be obtained, and sufficient notice will be given.
Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.
11 Get in Touch
For any questions, requests, or complaints regarding the privacy policy, please contact our dedicated privacy team —
- Email: [email protected]
- Response Time: Typically within 2–5 business days.
- Live Chat: 24/7 support is available once you log in to the platform.
We take every privacy-related request seriously and aim to resolve it as quickly as possible.
Why bv99's Privacy Policy Can Be Trusted
Zero Data Selling
Bv99 never sells your personal information to third parties. That is our unwavering commitment.
Encrypted Protection
All your data is protected with 256-bit SSL encryption and a multi-layer firewall.
Your Control
View, update, or request deletion of your data at any time — full control is in your hands.
Full Transparency
The purpose behind collecting each piece of data is clearly stated. There are no hidden agendas.
Defined Retention Period
No data is held beyond its specified retention period. Once it expires, it is securely deleted.
24/7 Support
Our support team is always here for any privacy-related questions you may have.
FAQs
Your Data Is Safe — Join bv99 Today
Your privacy is fully protected at bv99. Register safely and enjoy the best betting and Live Casino experience in Bangladesh.
256-bit SSL Secured Connection | 18+ Platform